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⚖ Terms of Service

Terms of Service

Last updated: 26 April 2026 · Effective: 26 April 2026

These Terms of Service ("Terms") govern your access to and use of the HoKoJa application and website operated by HoKoJa Ltd. Please read these Terms carefully before using HoKoJa. By creating an account or using our services, you agree to be legally bound by these Terms. If you do not agree, do not use HoKoJa.

1. Acceptance of Terms

By accessing or using HoKoJa (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms form a legally binding agreement between you and HoKoJa Ltd.

We reserve the right to update these Terms at any time. Continued use of the Service after any modification constitutes your acceptance of the new Terms. We will notify you of material changes via email and in-app notification.

2. Eligibility

To use HoKoJa, you must meet all of the following requirements:

You must be at least 18 years of age.
You must be a human individual — automated accounts, bots, or corporate accounts are not permitted.
You must have a valid invitation code at the time of registration.
You must not be prohibited from receiving services under applicable law (including due to sanctions, court orders, or prior bans).
You must not have previously had a HoKoJa account terminated for a violation of these Terms.
You must be legally capable of entering into a binding contract in your jurisdiction.

Age restriction

HoKoJa is strictly an 18+ platform. Any user found to be under 18 will have their account immediately and permanently deleted. We take this policy seriously and will report suspected cases involving minors to the appropriate authorities.

3. Your Account

When you create an account on HoKoJa, you agree to:

Provide accurate, current, and complete information during registration and keep it updated.
Maintain the security of your password and accept responsibility for all activity under your account.
Not share your account credentials with any third party.
Notify us immediately at info@hokoja.com if you suspect unauthorised access to your account.
Use your real identity — creating fictitious profiles or impersonating others is strictly prohibited.
Have only one account. Creating multiple accounts is a violation of these Terms.

We reserve the right to suspend or terminate any account that provides false information, violates these Terms, or is otherwise used in a manner inconsistent with our community standards.

4. Invitation System

HoKoJa operates as an invitation-only platform. To create an account, you must possess a valid invitation code issued by HoKoJa or an authorised administrator.

Invitation codes are personal and non-transferable unless the code is designated for multiple uses.
Selling, advertising, or distributing invitation codes for commercial gain is strictly prohibited.
Codes may have an expiry date and maximum use limit. Expired or exhausted codes cannot be used.
HoKoJa reserves the right to revoke any invitation code at any time without notice.
The type of code used at registration (Free Premium, Free Access, or Discount) determines the benefits applied to your account.

5. Community Rules & Prohibited Conduct

HoKoJa is a community built on respect and safety. By using our platform, you agree not to:

🚫

Harassment & abuse

Send unwanted messages, threats, insults, or engage in any form of harassment, stalking, or intimidation.

🎭

Impersonation & catfishing

Misrepresent your identity, use someone else's photos, or otherwise deceive other members about who you are.

💰

Solicitation & scams

Solicit money, financial information, or other valuable items from other members. Use the platform for commercial solicitation, spam, or pyramid schemes.

🔞

Explicit content

Share or request sexually explicit content, images, or messages without explicit consent. Sharing non-consensual intimate imagery (NCII) is a criminal offence and will be reported.

🤖

Automated behaviour

Use bots, scripts, scraping tools, or any automated means to access or interact with the platform.

🔓

Unauthorised access

Attempt to access, reverse engineer, or interfere with any part of the platform's systems, code, or infrastructure.

Illegal activity

Use HoKoJa to facilitate any illegal activity, including trafficking, exploitation, drug dealing, or any other criminal conduct.

📵

Bypassing safety features

Circumvent or attempt to bypass our report, block, or safety systems.

Violations of these rules may result in immediate account suspension, permanent ban, and where appropriate, referral to law enforcement.

6. User Content

By posting photos, text, or other content on HoKoJa ("User Content"), you grant HoKoJa Ltd a non-exclusive, royalty-free, worldwide, sublicensable licence to use, reproduce, display, and distribute that content solely for the purpose of operating and improving the Service.

You retain ownership of all content you post.
You represent that you own or have the necessary rights to post your content.
You confirm that your content does not infringe any third party's intellectual property, privacy, or other rights.
You are solely responsible for your User Content and the consequences of posting it.

We reserve the right to remove any User Content that violates these Terms or our Community Guidelines, without prior notice.

7. Premium Features & Free vs. Premium Tier

HoKoJa offers both a free tier and a Premium subscription. The following applies to both:

Free Tier

Up to 10 likes per day
View matched profiles
Send and receive messages
Basic discovery feed
Profile creation & editing

⭐ Premium

Unlimited daily likes
See who liked your profile
5 Super Likes per day
Weekly profile boosts
Worldwide matching
Priority in discovery
All Free features included

Feature availability may change from time to time. We will provide reasonable notice of any significant changes to Premium features.

8. Subscriptions, Payments & Refunds

Pricing: All subscription prices are displayed clearly before purchase. Prices are in GBP and include applicable VAT.
One-time purchase, no auto-renewal: HoKoJa Premium is sold as a one-time, fixed-duration purchase. Your subscription does not auto-renew. Access ends automatically at the end of the period you paid for, unless you choose to renew.
Payment processing: Payments are processed securely by Revolut. By completing a purchase, you authorise HoKoJa Ltd to charge your chosen payment method for the selected plan.
Failed payments: If a payment fails, no Premium access is granted. Your normal account is unaffected.
Immediate access: Premium features become available the moment your payment is confirmed. By completing the purchase, you expressly request that Premium begin immediately.

💳 Refund Policy

All Premium purchases are final and non-refundable, except where required by applicable law as set out below. Premium is a digital service that becomes available immediately upon payment confirmation, and by completing the purchase you acknowledge that you are receiving the service immediately.

Refunds will not be issued for:

Change of mind after the service has begun
Lack of matches, messages, or any subjective outcome on the platform
Accounts suspended, restricted, or banned for Terms violations
Unused time on a subscription you stop using
Premium access granted via invitation codes or promotional credits
Virtual items, boosts, or one-time consumables once activated or used

Statutory refund rights (where applicable):

Some jurisdictions grant statutory refund rights that override our default policy. These apply only to the extent required by your local consumer protection law. Where they do apply, we will honour them.

EU / EEA / UK consumers — 14-day right of withdrawal: Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, you have the right to withdraw from this contract within 14 days of purchase without giving any reason. However, because Premium is a digital service that begins immediately, by completing the purchase you have expressly consented to immediate performance and acknowledged that this consent results in the loss of your right of withdrawal once the service has been fully performed, in accordance with Article 16(a) of the Directive. For the avoidance of doubt, any portion of the service already used is not refundable. To exercise this right, email info@hokoja.com within 14 days of purchase with your order ID.
California subscribers: You may cancel this purchase, without penalty or obligation, at any time before midnight of the third business day following the date of purchase. To do so, contact info@hokoja.com.
Other US states with cooling-off rights: Subscribers residing in Arizona, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin may have the right to cancel this purchase before midnight of the third business day following the date of subscription. Contact us at the address above to exercise this right.
Death or permanent disability: If a subscriber dies before the end of the subscription period, the subscriber's estate is entitled to a refund of the unused portion of the payment. If a subscriber becomes permanently disabled such that they are unable to use HoKoJa, they are entitled to a refund of the unused portion of the payment.
Service failure on our side: If we fail to deliver the Premium service due to a fault attributable solely to us, we will refund the affected portion.

Approved refunds are processed via Revolut and typically take 5–10 business days to appear on your statement. To request a refund under any of the categories above, email info@hokoja.com with your order ID and the basis for your request.

Cancellation: Because Premium does not auto-renew, there is no recurring charge to cancel. You will simply not be charged again unless you choose to make another purchase.
Chargebacks: Initiating a chargeback or payment reversal where you are not entitled to a refund under this Policy is a breach of these Terms and may result in account suspension or termination. If you believe you are entitled to a refund, please contact us first — we will respond promptly.
Price changes: We reserve the right to change subscription prices for future purchases. Existing purchases are not affected.
Free Premium via invitation code: Premium access granted via invitation codes is subject to the terms of that code and carries no monetary refund right.

9. Intellectual Property

All content, features, and functionality of HoKoJa — including but not limited to text, graphics, logos, icons, images, audio, software, and the overall design — are owned by or licensed to HoKoJa Ltd and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any part of HoKoJa without our prior written consent.
The HoKoJa name, logo, and branding are trademarks of HoKoJa Ltd. You may not use these without our explicit permission.
Any feedback, suggestions, or ideas you submit to us may be used by us freely, without obligation or compensation to you.

10. Disclaimers

No guarantee of matches or relationships

HoKoJa provides tools for meeting people. We do not guarantee that you will find a match, enter into a relationship, or meet someone compatible. Dating involves inherent uncertainty and is ultimately your responsibility.

No background checks

We do not conduct criminal background checks on our members. We strongly encourage you to exercise caution and personal judgment when meeting anyone from the platform. Always meet in public places initially and tell someone you trust where you are going.

Service availability

HoKoJa is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or harmful components. We may suspend or modify the Service at any time for maintenance, improvements, or legal reasons.

To the fullest extent permitted by applicable law, HoKoJa disclaims all warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability & Waiver of Claims

To the maximum extent permitted by applicable law:

HoKoJa Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
We are not responsible for any interactions, meetings, or arrangements you make with other members of the platform.
We are not liable for any content posted by other users, or for any harm resulting from reliance on such content.

⚖ Waiver of Complaints & Legal Claims

By using HoKoJa — whether on a free or paid (Premium) basis — you expressly agree and acknowledge that you are not permitted to file any complaint of any kind, or to bring any lawsuit or legal action against HoKoJa Ltd, its directors, employees, affiliates, or agents, whether on an individual basis or as part of any collective, class, or representative action, arising out of or in connection with your use of or inability to use the Service, including but not limited to disputes relating to matching outcomes, account suspension, content removal, or subscription billing.

This waiver applies to all free users and all Premium subscribers and covers all claims whether sounding in contract, tort, statute, or any other legal theory. By continuing to use www.hokoja.com or any associated application, you confirm that you have read, understood, and agreed to this waiver.

🚫 No Compensation of Any Kind

Under no circumstances will HoKoJa Ltd, the HoKoJa platform, or any of its administrators, directors, employees, contractors, or agents pay any compensation of any kind to any user — whether monetary, in-kind, or otherwise — regardless of the reason, outcome, or circumstance. This includes but is not limited to compensation for:

Account suspension or deletion, with or without notice
Loss of matches, messages, connections, or subscription time
Technical failures, downtime, or data loss
Unsatisfactory matching outcomes or relationship results
Changes to features, pricing, or Terms
Actions taken by other members on the platform
Any other cause whatsoever, foreseen or unforeseen

This no-compensation policy applies absolutely and unconditionally to all users of www.hokoja.com, whether using the free tier or any paid subscription. It applies even in cases where HoKoJa Ltd is found to have acted negligently, in error, or in breach of any obligation. By using HoKoJa, you irrevocably accept this condition as a fundamental term of your agreement with us.

Some jurisdictions do not permit the full exclusion of liability. To the extent such restrictions apply in your jurisdiction, the above provisions apply to the maximum extent permitted by local law.

12. Dispute Resolution

In the event you have a concern about the Service, we encourage you to contact us at info@hokoja.com. We will make reasonable efforts to address genuine platform or technical issues on a goodwill basis.

Important — Please re-read Section 11

As stated in Section 11, by using HoKoJa you have agreed to waive your right to file complaints or pursue legal action against HoKoJa Ltd. This waiver applies regardless of the nature of your concern and regardless of whether you are a free or paid user. Contacting us is voluntary and does not create any obligation on our part to resolve the matter or provide compensation of any kind.

These Terms are governed by the laws of England and Wales. To the extent any dispute is determined by a competent authority to be outside the scope of the waiver in Section 11, such dispute shall be resolved exclusively through binding arbitration under the rules of the London Court of International Arbitration (LCIA), conducted in English in London, United Kingdom.

Class action waiver: You agree to resolve any dispute with HoKoJa on an individual basis only. You permanently waive any right to participate in any class, collective, or representative proceeding.
No recovery of costs: In any proceeding where HoKoJa Ltd prevails, you agree to bear all associated legal costs and fees.

13. Termination & Account Suspension

By you: You may delete your account at any time through the Settings page. Upon deletion, your profile will be removed from public view. Some data may be retained for legal purposes as outlined in our Privacy Policy.

⚠ Suspension & Deletion Without Notice

HoKoJa Ltd reserves the right to immediately suspend, restrict, or permanently delete your account at any time and without prior notice or explanation, whenever we determine — at our sole and absolute discretion — that there is any risk to the platform, its members, its integrity, or its reputation. This includes but is not limited to risk of harm, fraud, abuse, legal exposure, reputational damage, or any other circumstance we consider to present a risk.

We are under no obligation to warn you before suspending or deleting your account, to provide reasons for our decision, or to give you the opportunity to appeal or remedy any situation prior to action being taken. Account suspension or deletion may occur with or without an identifiable violation of these Terms.

Violated these Terms or our Community Guidelines
Engaged in fraudulent, abusive, or harmful behaviour
Provided false or misleading information
Used the platform for illegal purposes
Created multiple accounts or circumvented a previous ban
Posed any risk — actual, potential, or perceived — to HoKoJa Ltd, its users, or its operations

Upon termination for any cause, no refund will be issued for any unused subscription period. Following termination, these Terms remain in effect for all provisions that by their nature should survive, including intellectual property rights, disclaimers, the waiver of claims, and the limitation of liability.

14. Changes to These Terms

⚠ Right to Modify Without Notice

HoKoJa Ltd reserves the right to modify, update, or replace these Terms and Conditions at any time and at its sole discretion, without prior notice to you. Changes become effective immediately upon being posted to this page. The "Last updated" date at the top of this document will reflect when changes were last made.

It is your sole responsibility to review these Terms periodically. Your continued access to or use of HoKoJa following any changes constitutes your unconditional acceptance of the revised Terms. If you do not agree with any modification, your only remedy is to immediately cease using the Service and delete your account.

We are under no obligation to notify you of any changes by email, in-app message, or any other means. You waive any right to receive advance notice of modifications to these Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Subject to the arbitration clause above, you submit to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between you and HoKoJa Ltd with respect to your use of HoKoJa, superseding all prior agreements and understandings.

16. Contact Us

If you have any questions about these Terms or wish to exercise any of your rights, please contact us:

HoKoJa Legal Team

📍England and Wales, United Kingdom
We aim to respond to all enquiries within 5 business days
© 2026 HoKoJa Ltd. All rights reserved.